File upload issue

Published by Martin Sam, FIFA Connect Platform Project/Product Manager

Hello,

We are trying to upload a zip file (file size:  5Mb) but the platform won't allow us to upload the document.

Is there any file format or file size restriction?

Thanks in advance for your support.

Cheers,

Martin

 

3 Answers

Hi Marina, My colleague ...

Hi Marina,

My colleague just updated me and told me it contains .html and .jar files in the ZIP file.

Cheers,

Martin

Published by Martin Sam, FIFA Connect Platform Project/Product Manager

1 Comment

Hi Martin,

Thanks for letting us know :)

due to potential security risks we do not support the upload of those file types. Since they are usually scanned when uploaded to ensure they do not contain any potentially executable maleware which is usually the risk.

Here to help if you need anything else,

Cheers,

Marina

Published by Marina Rados, Customer Success Specialist at TallyFox Social Technologies AG

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2 Comments

Hi Martin,

We tested the following file extensions -.html .jar .php .json .dll and it is possible for them to be uploaded as a ZIP file. Preview will not be available but it is possible for other members to download the full archive.

Please let me know if you managed to upload and if you need anything else don't hesitate to contact us, 

Thanks,

Marina

Published by Marina Rados, Customer Success Specialist at TallyFox Social Technologies AG

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Hi Marina,

Thanks for letting us know we will try to find a workaround.

As we are on-boarding some technical (developer) in our community, this use case will show up frequently.

Do you think this is something you guys can add an exception (i can provide file extensions) for our instance of the platform or turn off completely?

Cheers,

Martin

Published by Martin Sam, FIFA Connect Platform Project/Product Manager

Permalink

Dear Martin Sam , Can you ...

Dear Martin Sam ,

Can you please tell us what is the exact extension of the type of zip that you tried to upload?

Thanks.

Published by Marina Rados, Customer Success Specialist at TallyFox Social Technologies AG

1 Comment

Hi Marina, it is a simple ZIP file but the ZIP archive contains a .exe file.

Published by Martin Sam, FIFA Connect Platform Project/Product Manager

Permalink

the size should allow up to ...

the size should allow up to 20 meg, also zip files should work. Our Support team will get back to you today . Please try again, and let us know when this failed, we will resolve ASAP

Published by Trudi Schifter, CEO at AquaSPE AG